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REDX Vortex Help Center

Vortex® Help

Find quick solutions to your Vortex® questions whenever you need them.

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6am – 5pm PST | 9am – 8pm EST

Call (800) 731-7339

"The customer service is outstanding and the care is remarkable, I have been with a few other companies and nothing compares to them."
Robert UdohCyprus, TX
"The service was impeccable!!!!! I would not suggest any changes! I loved the program and staff was amazing and helpful. I will gladly recommend REDX to other Realtors!"
Silva Sheklanianfresno, ca
"Why should you hire REDX? They are the most user friendly system, they’ve got the best customer service in town, they’re wonderful."
David ernstnew orleans, LA
"REDX goes beyond customer service. They take the time so you can have great success in your business. I've been with REDX over 10 years and my quality leads come from this awesome company!...Thank you REDX."
garrett smithsalida, ca
"Emmet was extremely helpful! He sent me instructions on how to upload from the MLS and actually offered to do it for me.. It was almost like he felt my overwhelmed feelings through the phone after I read the directions... I am very grateful for his kindness and integrity!"
Jennifer Encarnacionorlando, FL
"REDX has reliable data and the BEST customer service team, readily available and willing to go the extra mile to help! REDX has earned my business for years to come. Thank you REDX!!"
Carolein TomaSAn diego, ca
"The REDX gang is a great team with which to work! And they ALWAYS make me feel welcome when I call, no matter what. They take their time with me and always offer helpful info I hadn't thought to ask about, on the topic of my call."
Gabriel ArangurenRockville, MD
"I have been a customer of REDX for almost a year and am very satisfied with the product and the service. Their customer service staff is accommodating, patient and willing to answer all your questions and help out. I highly recommend them!"
brenda starraustin, tx

FAQs

Does the Power Dialer have multi-line capability?

You have the option of three different dialers: a preview line, a single-line, or a separate multiline.

What's Vortex®?

Vortex is our lead management system that acts as one central hub for all prospecting channels (mailers, social media, phone calls, door knocking & more). Vortex is FREE with any REDX subscription.

What are FSBOs?
FSBOs (For Sale By Owners) are generally homeowners who don’t want to pay a commission so they attempt to sell their home on their own. They’re a great prospecting opportunity because most of them eventually hire an agent to sell their home. Set a listing appointment with them to demonstrate how you’ll net them more money from the sale of their home.
What are FRBOs?

FRBOs (For Rent By Owners) are generally investors who own vacant rental properties. Because they’re paying a mortgage on an investment property that isn’t generating cash flow, they’re likely willing to sell it. Bring a market analysis and net sheet to your appointment to show how much money they could walk away with if they sold the property rather than renting it.

Can’t I get expired listings from my MLS?
Yes, you can get expired listings from your MLS, but not Expired Leads. We take the listing and do all the research of checking the tax and county records, public databases, and proprietary/private consumer databases to find all the missing contact information the MLS did not provide. This allows you to spend your time prospecting leads instead of researching for their contact information.
Where do you get your info/do you get cell numbers?
Our data comes from several national, private, and proprietary databases which include more than half a billion landlines, over 200 million unique mobile numbers, and more than 20 million VOIP numbers.
Is there a contract?
There are no contracts. You prepay for the service term you want. We’re very flexible and let you decide your term based on your needs and commitment level to prospecting. You can prepay for one, three, six, or twelve months at a time. The best pricing is reflected in six and twelve month terms.
Do you cross-check with the DNC?

Every number we provide is cross-checked against the National Do Not Call list. If the number is on the DNC, we flag it as such. We recommend you remain DNC compliant. For more detailed information on the Do Not Call Registry, visit www.donotcall.gov

Do you crosscheck with active MLS listings?
Yes. Unlike many of our competitors, all of our leads are cross-checked against active MLS listings so you don’t accidentally call homeowners who have already relisted their house. Our leads are also cross checked with each other – for instance, if you subscribe to Expireds and Pre-Foreclosures, you would be able to see all the leads that are expired, in pre-foreclosure, and the leads that are both in pre-foreclosure and have expired on the MLS – giving you greater insight into your leads.
How do you compare to your competition?

Because prospecting in real estate is a numbers game, REDX provides a higher quantity and quality of phone numbers, maximizing your opportunity to connect with motivated sellers. REDX is also the only solution that integrates all of the lead types, tools, and resources into one prospecting platform for real estate agents.

If you're a homeowner, how do you remove your number from the REDX database?

To immediately stop unwanted phone calls from real estate agents using the REDX database, call 1-800-731-7339 ext. 4 to add your number to our blacklist.

If you're a homeowner, how do you sign up for the National Do-Not-Call List?

If you are receiving unwanted calls, first verify your number is on the National Do Not Call List. If your number is not registered, you can add it here. Note: Registration can take up to 31 days.

What is the REDX Customer Support Phone Number

You can contact REDX customer support by calling 1-800-731-7339 ext 2.